What does "Empty Ticket Custom Fields on Close" do?

This addon uses the Action Hook system and runs when a ticket is closed. It checks for any custom fields configured for the assigned support department and tries to empty their applicable values on the ticket. This is useful if the ticket custom fields are used to contain sensitive details, such as logins, that should be removed when a ticket is closed.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I've installed "Empty Ticket Custom Fields on Close". How do I configure it?

No specific configuration is needed beyond the settings under Setup > Addon Modules (if using...

I am using an older version of the addon. How do I upgrade?

1) Ensure the "LCWSoft License Manager" addon from...

How do I install "Empty Ticket Custom Fields on Close"?

1) Install and enable the "LCWSoft License Manager" addon from...

Released Versions / Changelog

v1.2Released October 10th, 2024- Added support for PHP 8.2 v1.1Released January 4th, 2023- Added...